Coronavirus and Our Committment to Our Members

To Our Valued Members and Community:

At Genesee Co-op Federal Credit Union our top priority is the safety and health of our members, employees and community.  As we continue to monitor the coronavirus situation closely, we are taking prevention and preparation measures to keep the credit union open and staffed, and keep you informed. We strongly encourage you to keep your visits to the credit union to the bare minimum and to not come in if you are feeling at all sick. If you need any assistance but are sick or quarantined, please let us know and we will do our best to work with you.

March 25, 2020

SHARED BRANCHING

Use any one of a national network of 5,000 credit unions across the country to perform your financial transactions (including checks and money orders.)  No need to come into the Genesee Co-op when you can use the drive thru window at one of these locations to protect yourself and employees during the pandemic.

There are 27 branches in the area, but not all are open during the pandemic and almost all are operating drive-thru only, so check before you go.

Download our FREE Mobile App to find Shared Branches everywhere you go! Or visit the Shared Branch Locator Website.

Apple App StoreGoogle app store

Some nearby branches include:

The Summit FCU 2315 E. Main Street, Rochester
  1660 Monroe Ave in Brighton
Advantage FCU 225 West Broad St, Rochester
  1625 Mt. Hope Ave, Rochester

Check individual credit union websites for hours during the Covid19 pandemic.

 

March 23, 2020

FEES WAIVED

With the continuation of the disruption caused by Covid-19 (coronavirus) we will be suspending certain fees to reduce hardship inflicted on the membership impacted by loss of income. As of today we will no longer be charging NSF feeslate charges (if you are currently less than 60 days delinquent) and out of network ATM fees. Fees charged by the providers of the out of network ATMs will still be assessed, as Genesee Co-op FCU has no control over setting those fee rates. This will be reviewed on an ongoing basis to insure appropriate actions are taken to safe guard both the membership and the credit union.

March 19, 2020

NEW LOBBY HOURS

Effective March 19th, 2020, until further notice, in person walk-in hours are:

  • Mon-Wed 10-11:30 and 3-5pm
  • Thu-Fri 10-11:30 and 3-6pm

We will be allowing one member at a time in the lobby at the recommendation of health professionals. 

LOBBY IS CLOSED 11:30-3pm except for certain in-person accommodations made by appointment.  Appointments will be prioritized for our elderly community and for those with lengthy transactions in order to assist those at higher risk and to keep the line outside moving quickly.

March 16, 2020

BANK REMOTELY

We strongly encourage you to access your account from the safety of your own home via online banking or our mobile app, or via our audio teller.  If you haven't already:

Download the Mobile App thru the Apple Store or Google Play. Search for "geneseecoop".

Login to Online Banking > or if you need to Register, call us 585-461-2230. We will help you get Online!

You'll be able to:

  • Update your personal details
  • Access your account balances and recent transactions; deposit checks through our Mobile App
  • Make loan payments or loan advances (advances through Mobile App only)
  • Pay bills through our Bill Pay platform
  • Transfer money between accounts
  • Send money to others’ accounts at other financial institutions through the mobile app

You may also wish to use one of our 30,000 partner ATMs nationwide including at ESL, Summit and other credit unions locally.

Visiting the Credit Union

If you need to visit us in person, the Credit Union remains open to serve our members. To make visiting us as safe as possible, we've augmented daily cleaning procedures with the use of stronger disinfectant products on high-touch surfaces, including the ATM screen and keypads, have made hand sanitizer readily available, and are educating staff on best practices recommended by the CDC.  We are wiping down the teller station after after member transaction.

To protect yourself and others please consider visiting during slower times.  Our lobby is usually least busy on Tuesdays and Thursdays and between 11AM-12PM and 2-4PM.

We understand members may face financial hardship due to personal or family illness, or school or work closures. If you have been impacted and need our support, please contact us at (585) 461-2230, through online banking, or at pooc.eeseneg@rsm.

We hope that you and your families stay safe and healthy and we will continue to closely monitor the situation and evaluate additional measures to support our members as needs arise. Please check back with us on our website or online banking for up-to-date information.

 


Our Members make the difference.

Member Since 2001

"The credit union has helped me straighten out my credit so I could own a home. They helped me every step of the way to homeownership right down to recommending and suggesting various avenues to save money and providing me with my first mortgage. They have always been there to make recommendations when I needed financial advice. I'm a member for life because they've made such a difference in my life."

June Capitulik


LOST or STOLEN VISA Debit Card? Please call 1-888-241-2510.