Coronavirus and Our Committment to Our Members

To Our Valued Members and Community:

At Genesee Co-op Federal Credit Union our top priority is the safety and health of our members, employees and community.  As we continue to monitor the coronavirus situation closely, we are taking prevention and preparation measures to keep the credit union open and staffed, and keep you informed. We strongly encourage you to keep your visits to the credit union to the bare minimum and to not come in if you are feeling at all sick. If you need any assistance but are sick or quarantined, please let us know and we will do our best to work with you.

March 19, 2020


Effective Monday June 29th, 2020, we are open regular hours following social distancing protocols:

  • Mon-Wed 10am-5pm
  • Thu-Fri 10am-6pm

We will be limiting the number of members in the lobby at a time, following regular cleaning protocols, and offering hand sanitizer for members and staff. Please wear masks in the lobby. Masks are required for appointments and will be provided if you do not have one. 

March 25, 2020


Use any one of a national network of 5,000 credit unions across the country to perform your financial transactions (including checks and money orders.)  No need to come into the Genesee Co-op when you can use the drive thru window at one of these locations to protect yourself and employees during the pandemic.

There are 27 branches in the area, but not all are open during the pandemic and almost all are operating drive-thru only, so check before you go.

Download our FREE Mobile App to find Shared Branches everywhere you go! Or visit the Shared Branch Locator Website.

Apple App StoreGoogle app store

Some nearby branches include:

The Summit FCU 2315 E. Main Street, Rochester  
  1660 Monroe Ave in Brighton  
Advantage FCU 225 West Broad St, Rochester  ATM fees apply
  1625 Mt. Hope Ave, Rochester  ATM fees apply

Check individual credit union websites for hours during the Covid19 pandemic.


March 23, 2020


With the continuation of the disruption caused by Covid-19 (coronavirus) we will be suspending certain fees to reduce hardship inflicted on the membership impacted by loss of income. As of today we will no longer be charging NSF feeslate charges (if you are currently less than 60 days delinquent) and out of network ATM fees. Fees charged by the providers of the out of network ATMs will still be assessed, as Genesee Co-op FCU has no control over setting those fee rates. This will be reviewed on an ongoing basis to insure appropriate actions are taken to safe guard both the membership and the credit union.

March 16, 2020


We strongly encourage you to access your account from the safety of your own home via online banking or our mobile app, or via our audio teller.  If you haven't already:

Download the Mobile App thru the Apple Store or Google Play. Search for "geneseecoop".

Login to Online Banking > or if you need to Register, call us 585-461-2230. We will help you get Online!

You'll be able to:

  • Update your personal details
  • Access your account balances and recent transactions; deposit checks through our Mobile App
  • Make loan payments or loan advances (advances through Mobile App only)
  • Pay bills through our Bill Pay platform
  • Transfer money between accounts
  • Send money to others’ accounts at other financial institutions through the mobile app

You may also wish to use one of our 30,000 partner ATMs nationwide including at ESL, Summit and other credit unions locally.

Visiting the Credit Union

If you need to visit us in person, the Credit Union remains open to serve our members. To make visiting us as safe as possible, we've augmented daily cleaning procedures with the use of stronger disinfectant products on high-touch surfaces, including the ATM screen and keypads, have made hand sanitizer readily available, and are educating staff on best practices recommended by the CDC.  We are wiping down the teller station after after member transaction.

To protect yourself and others please consider visiting during slower times.  Our lobby is usually least busy on Tuesdays and Thursdays and between 11AM-12PM and 2-4PM.

We understand members may face financial hardship due to personal or family illness, or school or work closures. If you have been impacted and need our support, please contact us at (585) 461-2230, through online banking, or at pooc.eeseneg@rsm.

We hope that you and your families stay safe and healthy and we will continue to closely monitor the situation and evaluate additional measures to support our members as needs arise. Please check back with us on our website or online banking for up-to-date information.


Our Members make the difference.

Member Since 1993

"I was working at Godiva's clothing store on Monroe Avenue when the credit union opened just down the street; so I decided to use them for my checking and savings accounts. Everyone there was friendly and community-oriented. Then I needed a used car loan and they helped with that too. Most importantly, in 2004, I got my mortgage through them, a 30-year-fixed at less than 6 percent interest. It took about a year to secure because the house had to be rehabilitated but they helped me discover the Southwedge Planning Committee to make it happen. It was exciting. They also helped my wife, who is from Colombia (South America), establish credit. In the meantime, they've helped me with my second and third car loans. I like the fact that they're in the neighborhood and when you walk in, the atmosphere just feels friendly. One of my friends had her artwork displayed on the walls. The credit union has helped me a lot and I've always referred my friends there."

Patrick Denney

LOST or STOLEN VISA Debit Card? Please call 1-888-241-2510.