Coronavirus and Our Committment to Our Members

LOBBY HOURS 

Effective Friday, November 20, 2020, the lobby will be open for the following hours, still using social distancing protocols:

  • Mon-Wed 10a.m. - 5p.m.
  • Thu-Fri 10a.m. - 6p.m.

We will be limiting the number of members in the lobby to 2, following regular cleaning protocols, and offering hand sanitizer for members and staff. We ask that you always wear a mask.  One may be provided if you do not have one. 

SHARED BRANCHING

Use any one of a national network of 5,000 credit unions across the country to perform your financial transactions (including checks and money orders.)  No need to come into the Genesee Co-op when you can use the drive thru window at one of these locations to protect yourself and employees during the pandemic.

There are 27 branches in the area, but not all are open during the pandemic and almost all are operating drive-thru only, so check before you go.

Download our FREE Mobile App to find Shared Branches everywhere you go! Or visit the Shared Branch Locator Website.

Apple App StoreGoogle app store

Some nearby branches include:

The Summit FCU 2315 E. Main Street, Rochester  
  1660 Monroe Ave in Brighton  
Advantage FCU 225 West Broad St, Rochester  ATM fees apply
  1625 Mt. Hope Ave, Rochester  ATM fees apply

Check individual credit union websites for hours during the Covid19 pandemic.

 

March 16, 2020

BANK REMOTELY

We strongly encourage you to access your account from the safety of your own home via online banking or our mobile app, or via our audio teller.  If you haven't already:

Download the Mobile App thru the Apple Store or Google Play. Search for "geneseecoop".

Login to Online Banking > or if you need to Register, call us 585-461-2230. We will help you get Online!

You'll be able to:

  • Update your personal details
  • Access your account balances and recent transactions; deposit checks through our Mobile App
  • Make loan payments or loan advances (advances through Mobile App only)
  • Pay bills through our Bill Pay platform
  • Transfer money between accounts
  • Send money to others’ accounts at other financial institutions through the mobile app

You may also wish to use one of our 30,000 partner ATMs nationwide including at ESL, Summit and other credit unions locally.

Visiting the Credit Union

If you need to visit us in person, the Credit Union remains open to serve our members.  If you are interested in making an appointment for an in person visit during our closed lobby hours, please call us at 461-2230.

To make visiting us as safe as possible, we've augmented daily cleaning procedures with the use of stronger disinfectant products on high-touch surfaces, including the ATM screen and keypads, have made hand sanitizer readily available, and are educating staff on best practices recommended by the CDC.  We are wiping down the teller stations after member transactions.

To protect yourself and others please consider visiting during slower times.  Our lobby is usually least busy on Tuesdays and Thursdays.

We understand members may face financial hardship due to personal or family illness, or school or work closures. If you have been impacted and need our support, please contact us at (585) 461-2230, through online banking, or at pooc.eeseneg@rsm.

We hope that you and your families stay safe and healthy and we will continue to closely monitor the situation and evaluate additional measures to support our members as needs arise. Please check back with us on our website or online banking for up-to-date information.

 


Our Members make the difference.

Member Since 1993

"I was working at Godiva's clothing store on Monroe Avenue when the credit union opened just down the street; so I decided to use them for my checking and savings accounts. Everyone there was friendly and community-oriented. Then I needed a used car loan and they helped with that too. Most importantly, in 2004, I got my mortgage through them, a 30-year-fixed at less than 6 percent interest. It took about a year to secure because the house had to be rehabilitated but they helped me discover the Southwedge Planning Committee to make it happen. It was exciting. They also helped my wife, who is from Colombia (South America), establish credit. In the meantime, they've helped me with my second and third car loans. I like the fact that they're in the neighborhood and when you walk in, the atmosphere just feels friendly. One of my friends had her artwork displayed on the walls. The credit union has helped me a lot and I've always referred my friends there."

Patrick Denney


LOST or STOLEN VISA Debit Card? Please call 1-888-241-2510.