Online Banking Update
As of September 24th you will need to access our website and create a new username and password using your account information and social security number.
- AUTOMATIC TRANSFERS: Any automatic transfers in online banking will need to be setup again. We can help you to do this if you have any problems.
- Mobile banking will be staying the same. No changes will need to be made to access your mobile banking. You should still be able to access bill pay via mobile banking this weekend.
- Please note-usernames are case sensitive.
- Household accounts: you can now access multiple accounts you have access to with one username.
- View checks you have written on your account
- Put Stop Payments on checks you have written directly through online banking
Instructions on Setting Up a New User
Click on the "online banking" button on the www.genesee.coop homepage and then click "create a new user."
Then on the next page enter the information in the boxes below. If you have a corporate account please enter your EIN #. If neither your EIN or social work please call us. You will need to create a new username. This name must have letters and numbers--you will no longer use your account number.
On the next page answer the questions, and finally on the last page enter your phone number and email, as well as the password questions. The system will send you a text message or phone call and you will now be able to login using your new username and password!
Accept the disclosure by clicking on "accept".
Choose an image and click "Select Image"
On the next page answer any five of the twenty questions which will be used in some cases to help you log in. Click next at the bottom.
Choose if you want to "remember" this computer. If you do not click yes you will be required to log in with two-factor authentication the next time you login.
Fill out your personal information. Please include your cell phone number and service--this will be used to allow us to send you text messages for two-factor authentication. This method is more secure.
Now you are logged in!
**If you had any problems or clicked cancel during the process and it will not let you in, please call us at 585-461-2230. Thank you!
Our Members make the difference.
Member Since 1982
"I joined the credit union when they first opened on Monroe Avenue. I wanted to build an account with a financial institution. I saw that they were new and I was starting new - so I thought it would be a good start! They were nice and courteous people. After they moved to South Avenue I wanted to buy a new car and they helped me with that and I have taken out personal loans with them too. They're more personal, a bank doesn't know you from the next 500 people. I always recommend them to people. The credit union looks at the things happening in your life and works with you. They know that people don't fail because they are not working on their life. Sometimes things just happen. I would like to get my next mortgage through them. I love them, they just fit my needs."